Refund Policy
Refund policy
We create each product just for you when you order — because of that, we do not accept returns or exchanges for change of mind.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with the following:
-
A photo of the item
-
A brief description of the issue
-
Your order number
We'll be happy to send a replacement or issue a refund as appropriate.
Timeframe
Claims for damaged or incorrect items must be made within 7 days of the delivery date.
Non-Returnable Items
Because our products are made to order, we do not accept returns for:
-
Change of mind
-
Wrong size ordered (please double-check our size guide before purchasing)
-
Shipping delays caused by carriers